How do I add, edit, and manage Customer Reviews in Overfuel?

Created by Kasey Bradley, Modified on Wed, 16 Apr at 6:31 PM by Kasey Bradley

How do I manually add a new Customer Review? 

(note: these instructions do not apply to reviews that are automatically fed in to the system from Google)

  1. Login to dealers.overfuel.com.
  2. From the left-hand navigation menu, click Reusable Content.
  3. Click Customer Reviews.


Adding a new Customer Review Category

  1. Click the Manage Categories button.
  2. Click the Add Category button.
  3. Enter a name for the group of Customer Reviews in the Category Name field.
  4. Note: Overfuel recommends using category names reflect the type of questions, such as the names of pages they will be used on.
  5. Click the Save button to add a new category.
  6. Click the Go Back button to return to the Manage Categories screen.


Adding a new Customer Review

  1. Click the Add New Review button. The following fields will be available:
  2. Reviewer Name
  3. Review Headline - A field allowing you to enter a brief review headline
  4. Category
  5. Review Photo URL - Allows users to associate a photo from the Overfuel Media Library with the Customer Review
  6. Review Content - A field to enter the text of the review
  7. Click the Save button to add the Customer Review to Overfuel.
  8. Click the Go Back button to return to Customer Reviews screen.


Editing an existing Customer Review

  1. Click the Edit button displayed beneath the existing Customer Review.
  2. Apply the updates to the Customer Review and click the Save button.
  3. Click the Go Back button to return to Customer Reviews screen.


Deleting an existing Customer Review

  1. Click the Trash button displayed beneath the existing Customer Review.
  2. You will be prompted to confirm you wish to delete the Customer Review. Confirm if you wish to proceed with removing the Customer Review from your Overfuel account.

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