How do I add a new Frequently Asked Question (FAQ)?

For dealership staff and marketing managers.

FAQs are question-and-answer pairs you can show on any page, grouped by category. A well-written FAQ section also helps search engines and AI assistants answer shoppers' questions about your store.

Add a category (first time only)

1. Log in to dealers.overfuel.com. Click Website, then Reusable Content, then FAQs.
2. Click Manage Categories, then Add Category. Name it after the topic or page, such as "Financing", "Service" or "Trade-ins". Save, then click Go Back.

Add a question

1. Click Add New FAQ.
2. Type the question in Question Title, choose the Category, and write the Answer.
3. Click Save.

Use Edit or Trash under a question to change or remove it.

Show FAQs on a page

Open the page in the Page Editor. Add a Content Block, choose Select Block: Frequently Asked Questions, and pick the category. Then save. Any question you add to that category later appears automatically.

Writing good FAQs

• Use the questions customers actually ask. Your sales and service staff know them.
• Answer in the first sentence, then add detail.
• Be specific to your store: your hours, your area, your policies.
• Keep them current. An FAQ with an old price or policy does more harm than no FAQ.